{"id":8327,"date":"2026-03-25T13:33:43","date_gmt":"2026-03-25T12:33:43","guid":{"rendered":"https:\/\/www.bayoomed.com\/platform-medicalone-connect\/frequently-asked-questions\/"},"modified":"2026-07-08T09:52:26","modified_gmt":"2026-07-08T07:52:26","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/www.bayoomed.com\/en\/platform-medicalone-connect\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"

MedicalOne Connect: Frequently Asked Questions<\/h1><\/h1><\/div>

From the initial idea to DiGA approval\u2014here you\u2019ll find answers to the most important questions about our services, technical solutions, and regulatory support.<\/p>\n<\/div><\/div><\/div>

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MedicalOne Connect: Frequently Asked Questions<\/h1><\/h1><\/div>

In this FAQ, you\u2019ll find answers to the most important questions about our services, our technical solutions, and our support throughout the entire DiGA process. Whether you\u2019re currently in the planning phase or already working on implementation, here you\u2019ll get a clear overview of how we can guide you on your path to a successful DiGA. <\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div>

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Frequently Asked Questions<\/h2><\/h3><\/div>

Whether it\u2019s technical implementation, regulatory requirements, or the integration of existing systems\u2014in our FAQs, you\u2019ll find concise answers to the most common questions about MedicalOne Connect. This will give you a quick overview of how we support developers of digital health applications in development, approval, and further refinement. <\/p>\n<\/div><\/div><\/div>

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<\/i><\/i><\/span>What are the DiGA services offered by MedicalOne Connect?<\/span><\/a><\/h3><\/div>
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Our DiGA services are a comprehensive all-in-one package that combines all the technical components needed to implement a digital health application (DiGA) in accordance with the guidelines set by BfArM and gematik.<\/span>
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\nThe service package includes, among other things, the ePA service, which provides a secure interface to the telematics infrastructure (TI) and thus enables connection to the electronic patient record (ePA). The GesundheitsID service ensures seamless user authentication via the gematik Health ID. The MIO service supports the creation, validation, and export of Medical Information Objects (MIO) to the ePA. The offering is complemented by code validation, interoperability, and MIO mapping, as well as integrated billing. <\/span><\/span><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Does BAYOOMED provide support for configuring the MIO data export?<\/span><\/a><\/h3><\/div>
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Yes. Our team will advise you on structuring the MIO data export and ensure that the implementation runs smoothly and complies with the current BSI TR-03161 and gematik specifications. <\/span><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>What standards, regulations, and certifications are met?<\/span><\/a><\/h3><\/div>
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All DiGA services are fully compliant with gematik\u2019s guidelines, BfArM regulations, and the DiGAV. In addition, they meet the security requirements specified in BSI TR-03161. <\/span>
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\nFrom a technical standpoint, we rely on a microservices-based architecture that is modular, scalable, and easily adaptable.<\/span>
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\nWe hold ISO 13485 certification for quality management in the medical technology sector and\u2014together with our sister company BAYOOCARE\u2014also hold ISO 27001 certification for information security management.<\/span><\/span><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Are the modules compatible with existing code?<\/span><\/a><\/h3><\/div>
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Yes. We provide ready-to-use REST API interfaces that can be implemented regardless of programming language or framework. This makes integration into existing systems quick and easy. <\/span><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>What additional services does BAYOOMED offer?<\/span><\/a><\/h3><\/div>
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Upon request, we\u2019ll handle the entire application process with gematik, so you don\u2019t have to worry about a thing. In addition, all necessary updates resulting from regulatory changes are already included in the service\u2014so you remain compliant at all times without any additional effort. <\/span><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>What sets us apart from other providers?<\/span><\/a><\/h3><\/div>
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We provide all relevant DiGA services from a single source\u2014from telematics infrastructure connectivity and ePA integration to billing.<\/span>This means: no coordination issues with multiple service providers, a seamless technical solution, and a significantly shorter time to market.<\/span><\/span><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Can we hand over the entire technical implementation to BAYOOMED?<\/span><\/a><\/h3><\/div>
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Yes. Upon request, we can handle the entire technical implementation\u2014from interface connectivity to final integration into your application. <\/span><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Does BAYOOMED also offer one-time consultations?<\/span><\/a><\/h3><\/div>
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Yes. In addition to comprehensive solutions, we also offer targeted consulting services\u2014both technical and regulatory. These include, among other things, BSI TR-03161, gematik processes, and the BfArM application process. <\/span><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>How soon can you get started?<\/span><\/a><\/h3><\/div>
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Our services are available within 48 hours of signing the contract. The implementation phase typically takes between one and four weeks, depending on the client\u2019s capacity. <\/span>
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\nTo get things moving, we’ll provide sample code and organize an implementation kick-off meeting with your developers.<\/span><\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div>

Was your question not listed?<\/h2><\/h2><\/div>

Every DiGA project comes with its own unique requirements. Feel free to reach out to us\u2014we\u2019ll provide personalized advice and work with you to find the right solution for your project. <\/p>\n<\/div><\/div><\/div><\/div><\/div>

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Miriam Schulze<\/strong>
\nCEO<\/p>\n<\/div><\/div><\/div><\/div>

Contact us<\/h3><\/h3><\/div>

Do you still have questions, or would you like to explore specific topics in more depth? If so, please feel free to contact us directly. Our team will support you with in-depth technical and regulatory expertise and guide you through the process of successfully implementing a compliant DiGA. <\/p>\n<\/div><\/div><\/div>

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Contact form<\/h3><\/div>