{"id":1679,"date":"2021-02-05T08:05:04","date_gmt":"2021-02-05T07:05:04","guid":{"rendered":"https:\/\/www.bayoomed.com\/success-story\/meinebig-app\/"},"modified":"2024-06-24T10:28:14","modified_gmt":"2024-06-24T08:28:14","slug":"meinebig-app","status":"publish","type":"success-story","link":"https:\/\/www.bayoomed.com\/en\/success-story\/meinebig-app\/","title":{"rendered":"meineBIG-App"},"content":{"rendered":"

Relaunch for the statutory direct health insurance<\/h3><\/h2><\/div>

\n <\/p>\n

Online statt offline, digitaler Service statt Papierformular: Bereits seit 1996 verfolgt die BIG als erste gesetzliche Direktkrankenkasse Deutschlands dieses Konzept. Damit erreicht die \u201eBundesInnungskrankenkasse Gesundheit\u201c rund 520.000 Versicherte. Neben dem Verwaltungsstandort in Dortmund geh\u00f6ren deshalb vor allem die Online-Gesch\u00e4ftsstelle und die meineBIG-App zu den zentralen Serviceleistung f\u00fcr Kund:innen.<\/span><\/p>\n

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\n <\/p>\n

However, sending applications via smartphone and managing one\u2019s own data digitally was not always easy. After eight years, the meineBIG app needed a relaunch. The technically obsolete software solution with a less user-friendly design no longer met the high standards of the direct health insurance company. <\/p>\n

<\/p>\n<\/div><\/div><\/div><\/div><\/div>

\"BAYOOMED<\/span><\/div>
\"BIG<\/span><\/div><\/div><\/div>
\n

\u201cWe had a very great need to rebuild the app. As a direct health insurance company without a traditional branch network, it is even more important for us to offer the best possible service digitally.\u201d<\/p>\n<\/blockquote>\n<\/div>

Marie Bicker<\/strong>
Project leader and manager at BIG<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>

\n <\/p>\n

Im Zuge einer Ausschreibung suchte die BIG deshalb nach einem Dienstleister, der den Relaunch verwirklichte. \u201eWir wussten nicht so recht, wo wir ansetzen sollen, und wie wir die Inhalte der App f\u00fcr die Kund:innen intuitiv und einfach nutzbar machen k\u00f6nnen\u201c, so Marie Bicker. Deshalb suchte die Direktkrankenkasse mittels einer qualitativen Aufgabe nach den passenden Umsetzungsvorschl\u00e4gen.<\/p>\n

<\/p>\n

Neben einem technischen Konzept zur Entwicklung der App waren eine innovative User-Experience und ein ma\u00dfgeschneidertes Design gefragt \u2013 die Vorschl\u00e4ge von BAYOOMED \u00fcberzeugten Marie Bicker und ihr Team.<\/p>\n

<\/p>\n

\u201eBAYOOMED konnte trumpfen, weil nicht nur ein effizientes Konzept f\u00fcr die Entwicklung, sondern auch ein intuitiver und modularer Entwurf Teil des L\u00f6sungskonzepts waren\u201c, berichtet sie im Gespr\u00e4ch.<\/p>\n

<\/p>\n

<\/p>\n
<\/p>\n
<\/p>\n

Sowohl die Erfahrung von BAYOOMED als auch die Expertise im Umgang mit komplexen Infrastrukturen seien ausschlaggebend gewesen, gemeinsam das Projekt zu realisieren. So b\u00fcndelt die Business Unit der BAYOONET AG medizintechnisches Know-how mit der F\u00e4higkeit, flexibel auf Entwicklungen zu reagieren. Transparente SCRUM-Prozesse erm\u00f6glichen diesen agilen Workflow, der zudem die hohen, qualitativen Standards f\u00fcr Softwarel\u00f6sungen gew\u00e4hrleistet.<\/p>\n

<\/p>\n

Doch auch der kommunikative Austausch entscheidet \u00fcber den Erfolg von Projekten. Eine F\u00e4higkeit, die Marie Bicker positiv in Erinnerung geblieben ist:<\/p>\n

\n<\/p><\/div>\n

\n<\/section>\n

\n<\/p><\/div>\n

<\/p>\n

\u00a0<\/p>\n

<\/p>\n<\/div>

\"BIG<\/span><\/div><\/div><\/div>
\n

“I have to say that I perceived the collaboration as open and on an equal footing at all times.”<\/p>\n<\/blockquote>\n<\/div>

Marie Bicker<\/strong>
Project leader and manager at BIG<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>

\n <\/p>\n

<\/p>\n
<\/p>\n
<\/p>\n

Ein harmonisches Gleichgewicht zwischen UX und bestehender Infrastruktur zu schaffen, war schlie\u00dflich eine der gr\u00f6\u00dften Herausforderung des im Dezember 2019 gestarteten Projektes. Neben digitalen Workshops trug besonders die offene Kommunikation untereinander dazu bei, dass diese gemeistert wurde.<\/p>\n

<\/p>\n

Wie Marie Bicker die Zusammenarbeit mit BAYOOMED im Projektmanagement beschreibt? \u201eEffizient, transparent, offen, l\u00f6sungsorientiert.\u201c<\/p>\n

\n<\/p><\/div>\n

\n<\/section>\n

\n<\/p><\/div>\n

<\/p>\n

<\/p>\n
<\/p>\n
<\/p>\n

Vier Attribute, die zu einem erfolgreichen Relaunch der meineBIG-App f\u00fchrten.<\/p>\n

\n<\/p><\/div>\n

\n<\/p><\/div>\n

\n<\/p><\/div>\n

<\/p>\n

<\/p>\n
<\/p>\n
<\/p>\n

Seit Oktober 2020 ist die meineBIG-App in allen App-Stores kostenlos erh\u00e4ltlich. Mit neuem Design und userfreundlichen Features steht sie anschaulich f\u00fcr das digitale Konzept der Direktkrankenkasse. Erweitert wird dieses perspektivisch um die Anbindung der elektronischen Patientenakte (ePA) sowie der Verwaltung von pers\u00f6nlichen Digitalen Gesundheitsanwendungen (DiGA).<\/p>\n

<\/p>\n

Gemeinsam die Zukunft der Direktkrankenkasse BIG zu gestalten \u2013 ein spannendes Projekt, bei dem auch das Team von BAYOOMED viele, neue Erfahrungen sammeln konnte.<\/p>\n

\n<\/p><\/div>\n

\n<\/section>\n

\n<\/p><\/div>\n

<\/p>\n<\/div>

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