Automated workflows – from application acceptance and risk assessment to digital policy management – reduce manual effort, avoid media disruptions and shorten processing times. AI-supported document processing, intelligent routing rules and digital files create transparency and take the pressure off teams – with demonstrably lower costs per process.

Here’s a practical example: Offline LLMs can be used to automatically analyze medical documents and process sensitive data locally—allowing organizations to benefit from modern AI without compromising data privacy. You can find more insights on this topic in our blog post.

You connect mobile patient and insurance apps, self-service portals, and companion solutions directly to your end users—regardless of service hours. We integrate TIM (KIM messages), ePA, DiGA, and TI services to ensure your offerings work seamlessly across the board. Chatbots and AI assistants answer standard inquiries around the clock, significantly reducing the workload on your support team.

Through profiles, preferences and user-centric design, policyholders receive relevant content at the right time – from digital mailboxes to personalized tariffs. This increases loyalty and at the same time reduces contact volumes at traditional touchpoints.

Modern analytics provide a solid foundation for statutory services, service decisions, and pricing. With data protection by design and transparent models, you can leverage the potential of data without compromising compliance.

Automated processes, digital communication and integrated prevention offers (incl. Companions) reduce process and follow-up costs – while at the same time providing faster, more transparent processing for policyholders.

Digital platforms enable immediate feedback, faster product customization and active interaction – from biometric login to status updates and push notifications. The result: shorter paths, less friction, higher service quality.

We develop according to current security standards and information security best practices. Barrier-free front ends in accordance with BITV 2.0 ensure digital participation. By working closely with TI service providers such as RISE and industry partners such as Bitmarck, we ensure stable integrations and smooth operating processes.

We combine domain expertise in the health insurance sector with technical excellence in regulated ecosystems. Our teams work closely with gematik stakeholders and TI enablers, securely integrate TIM, ePA, and the patient and insured person app, and develop scalable portals and apps—user-friendly, auditable, and future-proof. Learn more about our services: