Automated workflows – from application acceptance and risk assessment to digital policy management – reduce manual effort, avoid media disruptions and shorten processing times. AI-supported document processing, intelligent routing rules and digital files create transparency and take the pressure off teams – with demonstrably lower costs per process.

A practical example: Offline LLMs can be used to automatically analyse medical documents and process sensitive data locally – allowing organizations to benefit from modern AI without compromising on data protection. You can find more insights into this in our blog post.

Mobile patient and policyholder apps, self-service portals and companion solutions connect you directly with your end users – regardless of service times. We integrate TIM (KIM messages), ePA, DiGA and TI services so that your services really work end-to-end. Chatbots and AI assistants answer standard queries around the clock and measurably reduce the burden on support.

Through profiles, preferences and user-centric design, policyholders receive relevant content at the right time – from digital mailboxes to personalized tariffs. This increases loyalty and at the same time reduces contact volumes at traditional touchpoints.

Modern analytics provide a sound basis for statutory benefits, benefit decisions and tariff design. With data protection by design and comprehensible models, you can exploit the potential of data without jeopardizing compliance.

Automated processes, digital communication and integrated prevention offers (incl. Companions) reduce process and follow-up costs – while at the same time providing faster, more transparent processing for policyholders.

Digital platforms enable immediate feedback, faster product customization and active interaction – from biometric login to status updates and push notifications. The result: shorter paths, less friction, higher service quality.

We develop according to current security standards and information security best practices. Barrier-free front ends in accordance with BITV 2.0 ensure digital participation. By working closely with TI service providers such as RISE and industry partners such as Bitmarck, we ensure stable integrations and smooth operating processes.

We combine domain knowledge in the health insurance environment with technical excellence in regulated ecosystems. Our teams work closely with gematik stakeholders and TI enablers, securely integrate TIM, ePA and patient apps and develop scalable portals and apps – user-friendly, auditable and future-proof. Find out more about our services: